Returns & Exchanges
At Orlando Informer Merchandise, we want you to love your theme park gear as much as the parks themselves; if you are not completely satisfied, we offer returns or exchanges within 30 days of delivery.
Verify Eligibility
Ensure your items are in their original, unworn condition with all tags attached and have been purchased within the last 30 days.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack and Ship
Print your prepaid shipping label and securely package your items, including the original packing slip, before dropping it off at any authorized carrier location.
Receive Refund
Once our warehouse inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing